• Stars are not displayed on the collections pages

  Wide Hello! In order to add the stars to the collections you have to copy the following code: In your Shopify admin dashboard, click on Online Store Themes "..." Edit code, to open the code of your theme (https://storage.crisp.chat/users/hFew readers

• All I see is a gray bar, instead of WideReview

  Help! All I see is a gray bar in place of WideReview! If you are seeing this: This is due to two things: You currently have no reviews on this carousel. You did not activate the "Add Review” button. In fact, if there are no reviews, the title will not appear. In addition, by deactivating the "Add Review" button, which can be done in the settings for WideBundle, there will no longer be anything appeFew readers

• Stars are not displaying under my product title

  Wide Hello! You need to add the stars manually since the update by Shopify. There are 2 ways to do it based on if your Shopify Theme is a 2.0 theme. (How to know if I have a 2.0 theme?) If you have a 2.0 Shopify theme, you can follow this article: https://help.widereviewapp.com/en/article/displaying-widereview-widgets-on-your-store-13xiybv/2-rating If you have an old theme, you can follow thFew readers

• There is a large space under the reviews in the main carousel

  Wide Hello! This article explains why you have a large space under your main carousel underneath your “Add to cart” button. Here’s what we mean: Explanation This space is normal. These reviews are all different sizes. Some are longer than others. Here’s what we mean: WideReview will “reserve” the totFew readers

• Some images are not displaying with my reviews!

  Wide Hello! Are you not seeing all the photos that you imported for your reviews? Here are two possible reasons: 1️⃣ The import failed First, make sure that the import of the reviews went smoothly and that there are no red lines indicating a problem. 2️⃣ Your images are too large The larger an image is, the longer it will take to load on your online store. For performance reasons, WideReview will not load your file if it takes longer than 5 seconds because of its size. The morFew readers

• There's a large blank space under the mini carousel under the "Add to cart" button

  Wide Hello! This article explains why you have a large space under your mini carousel underneath your “Add to cart” button. Here’s what we mean: Explanation This space is normal. These reviews are all different sizes. Some are longer than others. Here’s what we mean: WideReview will therefore “reserFew readers